Patient Information
In this section you will find helpful information for anyone who is having or expects to have a stay at Shoals Hospital.
If you have questions about any of the following information or about something not covered here, please feel free to Contact Us.
- Telephones
- Cellular Telephones
- Helpful Hospital Phone Numbers
- Patient Accounting
- Cafeteria
- Vending Machines
- Smoking
- Visiting Hours
Telephones
- Telephones are provided in each patient room, except in the Intensive Care Unit. (This exception is intended to help more critical patients get needed rest for recovery.) Patients may receive calls in their rooms from 6:30 a.m. to 10 p.m. Local calls may be made at any time from the room by dialing 8 and the number.
- Long distance and toll calls can be made at any time by dialing 0. The operator will place the call on your calling card. Long distance calls cannot be charged to your room. You can make a credit card call or charge a long distance call back to your home phone number.
- Your family and friends can call you in your room by dialing 386-1 and your room number. For example, to call room 412, dial 386-1412.
- You may call the hospital operator by dialing 0 at any time for assistance.
Cellular Telephones
Cell phones are permitted throughout the hospital except in the critical care areas. Please try to avoid cell phone use when in the room with a patient on telemetry.
topHelpful Hospital Telephone Numbers
Following is a list of telephone numbers that may be useful during your stay at Shoals Hospital. You only need to dial the four-digit extension from any telephone within the hospital to reach the department.
| Administration | 386-1601 | |
| Admitting |
386-1635 | |
| Housekeeping |
386-1612 | |
| Food Service |
386-1656 | |
| Gift Shop |
386-1517 | |
| LifeWise/Volunteer Services |
386-1640 | |
| Nursing Service |
386-1607 | |
| Operator |
0 | |
| Day Surgery |
386-1730 | |
| Patient Accounts |
386-1639 | |
| Physical Therapy |
386-1641 | |
| Patient Representative |
386-1577 | |
| Case Management (Social Services) | 386-1704 |
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Patient Accounting
A representative from the Patient Accounting Department can answer questions about your hospital bill and help you interpret financial policies and billing procedures at the hospital. You may contact Patient Accounting by calling 386-1673 Monday through Friday from 8:30 a.m. to 3:30 p.m.
topCafeteria
The cafeteria at Shoals Hospital is open every day of the week for breakfast and lunch. While it is primarily designed to serve hospital employees, visitors are welcome to eat in the cafeteria any time it is open.
Monday-Friday a hot breakfast is served from 7 a.m. until 9:30 a.m. A hot lunch, salad and deli bar, and soup are available from 11 a.m. until 1:30 p.m. On Saturdays and Sundays breakfast is served from 7:30 a.m. – 8:30 a.m. and lunch is served from 11:30 a.m. until 12:30 p.m.
toPVending Machines
Vending machines for snacks and beverages are located on the first floor close to Radiology and Outpatient Admitting, and on 2nd floor near the ICU. They are available 24 hours a day.
topSmoking
In order to provide a healthy environment for our patients, visitors and employees, smoking is prohibited. Shoals Hospital is a smoke free facility.
topVisiting Hours
Visitors are welcome and can be a valuable part of a patient’s recovery if they are considerate. However, patient care is our primary concern at Shoals Hospital, and, in order to enhance the quality of care, specific visiting hours and regulations have been established for each unit. If you need additional information, please check with the nurse on each unit.
Hospital-wide visiting hours: 10 a.m. – 8 pm.
Visiting hours are restricted in the Intensive Care Unit (ICU) because of special needs of patients in that area. Visits are scheduled as follows:
6 a.m. – 6:20 a.m.
9 a.m. – 9:20 a.m.
1 p.m. – 1:20 p.m.
5 p.m. – 5:20 p.m.
9 p.m. – 9:20 p.m.
Visits should be limited to 2 visitors at a time for a total of 20 minutes.
topGifts for Patients
Visitors should check with the nurse before bringing gifts of food or drink to patients. Please check with the nurse to make sure your gift is appropriate. On the intensive care unit, please check with the unit regarding any gifts for patients.
topParking
Parking for patients and visitors is available in front of the hospital. Outpatient parking is available behind the hospital near the Outpatient Admitting entrance, and adjacent to the entrance to the Physical Therapy and Pain Center areas. Parking is available 24 hours a day, seven days a week. All parking at Shoals Hospital is free. Patients and visitors are cautioned not to park in reserved areas or certain designated areas. Please be sure to lock your car.
topWaiting Areas
There are specially designated lounge areas for visitors on the main floor and on the 2nd floor near the ICU. Specific waiting areas have been designated for families of patients in the Intensive Care Unit, the Emergency Department and Surgery. During certain hours, a volunteer hostess is on duty in the surgery waiting room to keep family members informed about the progress of surgery.
topGift Shop
The hospital Gift Shop, staffed by volunteers, is open from 9:00 a.m. until 4:00 p.m. Monday through Friday. The Gift Shop is located on the first floor, and has gift items, magazines, books, greeting cards, stamps, candy, toiletries, flowers and balloons. The Gift Shop phone number is 1517.
topChapel
An area for prayer and meditation is located on the 1st floor next to the staff elevators. Visitors of all faiths are welcome to use the chapel.
topRestrooms
Public restrooms are available for our visitors on the 1st floor in the main lobby, near the Emergency Room entrance, and near the Outpatient Admitting area. On the 2nd floor, restrooms are available next to the ICU Waiting Rooms.
